Delivery Information

Delivery Option Item Qty Cost Details
UK Standard delivery 1 item

 

£5.95 Order by 18.00 GMT and we’ll deliver your order in 3-5 working days. You can also order items for delivery by a nominated date using the ‘Standard to arrive by’ option at checkout.

Please note an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.

UK Nominated & Next Day 1 item

 

£7.95

 

Order by 12.00 GMT for Next Day Delivery or for delivery on the nominated date of your choosing (excluding Saturdays, Sundays and Bank Holidays). The option of Nominated Day AM delivery is also available and additional charges apply (1 item £7.95).

Please note an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.

Croydon FREE Click & Collect* Any FREE This service is free if all items in your order are available from store stock. If any items are not available from store stock we will send the items from our warehouse, which will incur a charge.
Croydon Click & Collect* 1 item

 

From £4.95

 

If the item you are ordering for Click & Collect is NOT available from store stock, we will send the item from our warehouse. This standard service incurs a charge and your item(s) won’t be available for immediate collection. Please see the Click & Collect table below for timings.

In these circumstances, Standard (1 item £4.95), Nominated & Next Day (1 item £7.95) and Saturday & Sunday (1 item £9.95) services are available.

 

International Delivery Exceptions

Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive crackers!). If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.

 

Additional Information

Delivery Instructions

At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help us with your delivery. Typically, this could include leaving an order with a neighbour or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.

Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

Delivering to BFPO addresses

We will make every effort to deliver your order to any given BFPO address.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.

Packing Your Order

Gift Box Orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes / hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14.00, or if the quantity is over fifteen. For Corporate gift box / hamper enquiries please contact the corporate team on 02071757505 / 07578069592.

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help here.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.

Damages or Non-delivery

Notification of damages or non-delivery must be made in writing to Just Mo Luxury Hampers within 7 days of the due delivery date.  We will not accept claims for compensation or refunds after this period.

By purchasing from Just Mo Luxury Hampers you agree to subscribe and receive emails from Just Mo Luxury Hampers.  We do not share your information with any third parties, or use your email address for any other purpose.  If you do not wish to be receive emails from Just Mo Luxury Hampers, please contact us at info@justmoluxuryhampers.com

Should the purchaser, for any reason, request to cancel an order prior to despatch, the purchaser agrees to reimburse any loss incurred by Just Mo Luxury Hampers. In the event that the purchaser should cancel the order after despatch Just Mo Luxury Hampers reserves the right to refund up to 50% of the original order value. In the event of non-delivery within the UK due to an incorrect address or recipient information supplied by the purchaser, or if the recipient specified by the customer refuses to accept the parcel, Just Mo Luxury Hampers reserves the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order.

100% Happiness Guarantee

If for whatever reason you are unhappy with any aspect of our service or our products, please let us know with fourteen days of receiving your goods and we will refund you in full once the unused and in original condition goods have been returned to us within fourteen days of notification of return.

This guarentee excludes any products with fresh items including but not exclusive to, Smoked Meats, Cheese, Stilton, Scones, Smoked Salmon. This does not affect your statutory rights as a consumer.